Support library

Account & security (3)

Sign-in, verification and keeping access safe.

Account access (7)

• An email or verification code has not arrived
• Change or recover your password
• Create a TRAIEX account

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Verification (4)

• Check service availability in your region
• My verification needs attention
• Start identity verification

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Security (7)

• I noticed unfamiliar account activity
• My 2FA code is rejected or my device is lost
• Set up 2FA and review account security

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Exchange & orders (3)

Unfilled orders, available funds and trading fees.

Orders & fees (11)

• My limit order has not filled
• The fee or received amount looks different
• An order is partially filled or will not cancel

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Futures & margin (9)

• Before opening a Futures or CFD position
• Leverage, margin and Futures risk limits
• Cross and Isolated margin

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Order tools (5)

• Check order options before submitting
• Stop, take-profit and other conditional orders
• Use TWAP and DCA orders

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Deposits & withdrawals (3)

Find a transfer, understand a status, check a balance.

Transfers & balances (2)

• Where is my withdrawal?
• My balance is visible but not available

Crypto Deposits (4)

• My crypto deposit has not arrived
• I used the wrong network, address or Memo/Tag
• How to deposit crypto safely

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Withdrawals & internal transfers (2)

• An internal transfer or Send to is missing
• How to withdraw crypto and check the total

P2P & buying crypto (3)

Payment problems and safe order resolution.

Buy & sell via providers (3)

• A provider purchase or payout is pending or failed
• Buy crypto with payment providers
• Sell crypto for a card or bank payout

P2P (2)

• I paid for a P2P order, but crypto is not released
• A P2P buyer says they paid, but I see no money

OTC quotes (2)

• OTC: review the quote before you trade
• My OTC quote expired or cannot be used

Products & technical help (2)

TRAIEX Card, Trai, TRAIX and interface issues.

Contacting support (1)

• How to follow up on a support request

Product support (6)

• My card payment or top-up did not complete
• Trai credits or a prepared action look wrong
• A page, button or balance display is not working

View all 6

AI Trading (2)

Subscriptions, strategy controls and trading results.

Strategy controls (1)

• My strategy is active but has no new trades

Subscriptions & results (4)

• I stopped a strategy, but capital is still in use
• My TRAIX tokens are locked in Freeze
• My subscription or Pro access is not showing

View all 4