Preserve any operation in progress before troubleshooting the browser.
Check whether the operation completed
If you clicked a payment, order or withdrawal action, check its record before repeating it. A page error does not prove that the operation failed.
Check the interface
Record the error, refresh the page when no unsaved action is at risk, and compare the same account and product area. If practical, try an up-to-date browser without extensions that alter the page.
Give support a reproducible description
Describe the steps, expected result and what happened. Include the browser and device. Remove tokens, secrets and unrelated personal details from screenshots.
Do not disable account security or install software sent by a stranger to fix a page problem.
What to send support
Page address without sensitive parameters, steps, error, time and timezone, device, browser and any related operation ID.
Contact supportWas this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article