Report the issue through the official support channel and preserve the transaction details.
Check the card in your account
Open TRAIEX Card from the platform. Review its status, recent transactions and available management controls. If the account offers a card block or freeze control, use it when the card is lost or its details may be exposed.
Identify the unfamiliar transaction
Record the merchant, amount, currency, date, status and operation reference. Distinguish a card purchase from a card top-up and note whether you recognize any related activity.
Contact support promptly
Explain whether the physical card is lost, details may be compromised or a transaction was not authorized by you. Follow the instructions for your card program through the official support process; ask which next step applies to the current status.
Never send a full card number, CVV, PIN or one-time code. Reporting a transaction does not by itself cancel it or guarantee reimbursement.
What to send support
What happened, when you noticed it, operation reference, merchant, amount, currency, status and which account controls remain accessible.
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