Trai assistance, credit purchases and actual trading records are separate.
Check the right balance
Compare subscription credits, purchased credits and available TRAIX. Tokens locked in Freeze cannot also be spent on credits.
Check the purchase or task
For a top-up, compare the payment record with the resulting credit balance. For a task, record the error or the result that does not match your request.
Verify execution separately
A plan, simulation or AI response does not establish that an order was executed. Check actual orders and transactions. Trai cannot initiate transfers or withdrawals.
Do not paste private keys, recovery secrets, passwords or payment codes into a chat or support ticket.
What to send support
Task or payment reference if available, time, expected and actual credits or result, and the exact error.
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