Keep updates about the same issue in the existing conversation.
Find the original ticket
Use My requests on the support portal or the confirmation associated with your request. Support-portal access may differ from your trading-account sign-in.
Add useful new evidence
Include the ticket reference, what changed, current status and relevant operation ID. Keep the same timezone when describing the sequence.
Keep the conversation together
Reply through the official ticket flow rather than opening multiple tickets about the same operation. If the issue becomes an account-security incident, state the new facts clearly.
Support will not need your password, seed phrase, private key or one-time codes. No response-time guarantee is stated on this page.
What to send support
Existing ticket number, changed status, new evidence and the specific question that remains unresolved.
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