A Freeze balance is committed for the selected term.
Check the actual activation
Open the Freeze record and read the token amount, level, activation conditions and lock end date. Selecting a level on an information page does not activate it.
Distinguish locked and available tokens
Locked tokens cannot be spent on Trai credits. Early unlocking is not provided; tokens return to available balance after the term.
Check a result-sharing discrepancy
The Freeze percentage applies to the relevant trading-result split, not investment return. If the displayed level or end date differs from the confirmation, contact support.
A Freeze split such as 80/20 does not mean an 80% return on capital.
What to send support
Activation reference, amount, level, start and end dates, and the specific discrepancy.
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