Check the current terms for your region and the specific product before signing up or funding an operation.
Review the current service terms
Open Terms and Conditions from the official TRAIEX website. Check the rules for citizenship or nationality as well as residence and any applicable sanctions. A residence check alone does not establish eligibility; use the current official restrictions for your situation.
Check age and legal capacity
The Terms require users to be at least 18 years old, or otherwise to have reached the age of majority in their jurisdiction, and to have legal capacity to enter the relevant contracts. These are account eligibility conditions; review the current wording if your situation is unclear.
Check the product’s requirements
Review the requirements displayed during account verification and in the product you want to use. Card, purchase and payment-provider services may apply their own availability checks. Account access does not confirm that every product is available.
Clarify a restriction before proceeding
If you see a restriction or cannot determine whether the service is available, contact support with the product and exact message. Resolve the eligibility question before starting a new deposit or purchase for that service.
Do not enter inaccurate residence or identity information or try to bypass a restriction. Use the current official terms and the requirements displayed for your account.
What to send support
Product, country of residence, the restriction message and the step where it appears. Include the country or location relevant to the message without sharing identity documents in the initial request.
Contact supportWas this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article