Choose the route that matches whether you can still sign in.
If you can sign in
Open the profile menu → Security and use the password control. Set a unique password and complete the security checks requested by the platform.
If you cannot sign in
Choose Forgot password on the official sign-in page. Use the recovery messages and checks for your account. If a code does not arrive, check your mailbox and use the newest request.
Read the confirmation
Check that the change has been accepted. Follow any temporary restrictions shown after the change. If you suspect someone else accessed the account, review devices and recent activity and contact support.
Do not send your current or new password, recovery link or one-time code to support or another person.
What to send support
Whether you can sign in, the failed recovery step, the exact error and whether you still control the registered email.
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