Release crypto only after verifying actual receipt in your own payment account.
Check your own account
Open the bank or payment service directly. Check the actual incoming amount and payment details; do not rely on a screenshot or a “paid” message.
Keep the crypto unreleased if payment is missing
Do not release under pressure. A marked-as-paid status and crypto escrow do not guarantee the buyer’s bank payment.
Escalate within the order
Use the order’s help or dispute route for missing or mismatched payments. Keep messages and evidence in the platform; contact support if that route is unavailable.
A screenshot, SMS or message from the counterparty is not proof of receipt. Never share bank login details or one-time codes.
What to send support
P2P order ID, expected amount, order status, relevant messages and the mismatch you observed.
Contact supportWas this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article