Official authorities can submit requests through the general TRAIEX support form. Support routes them to the responsible team.
Submit through the support form
Open the TRAIEX support form and state that you are submitting an official authority request. Briefly describe its purpose.
Identify the request and contact
Include the agency name, official contact details, a contact person and the request reference, if one has been assigned. Keep the initial description focused on what the responsible team needs to understand the request.
Follow the responsible team’s instructions
The responsible team will provide the next steps, including instructions for securely supplying sensitive documents when needed. Keep the ticket reference and continue follow-up in the same support conversation.
Do not post sensitive documents or personal information in public comments. Follow the responsible team’s instructions before sending sensitive material.
Send the request through support
Use the general support form to start the process.
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