Understand the difference between margin controls and protection against trading losses.
Monitor margin before liquidation
Liquidation is a forced risk-control action when a position no longer meets the applicable margin requirements. Review margin, leverage and the liquidation information shown for your position. The trigger can depend on Mark Price rather than the latest trade on the chart.
Check the event record
If a position changes or closes unexpectedly, inspect order, trade and position history. Distinguish liquidation from your own exit order, a triggered stop or another operation. Review the affected size, time, reference price and any resulting charges.
Understand the fund’s role
An insurance fund belongs to the exchange’s liquidation-risk framework. It is not a personal savings balance, a guarantee of trading returns or an automatic reimbursement of your loss. The applicable product rules determine its use; ask support about a specific event rather than assuming compensation.
Do not wait for an insurance fund to manage your position. Liquidation procedures, any partial reduction and resulting costs are governed by the selected product’s rules.
What to send support
Contract and position ID, margin mode, leverage, event time, affected quantity, displayed liquidation information and related history records.
Contact supportDetailed trading guideCurrent Futures risk tiers
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